Effective as of November 9, 2017
Agreement between Customer and/ or User, collectively referred to as “Customer” and Fan Hospitality
The fanhospitality.com website (the “Site”) is comprised of various web pages operated by Fan Hospitality LLC, collectively referred to as “fanhospitality.com”. Fanhospitality.com, its products, and services, are offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of fanhospitality.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.
Visiting fanhospitality.com or sending emails to Fan Hospitality constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Fan Hospitality is not responsible for third party access to your account that results from theft or misappropriation of your account. Fan Hospitality and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.
Fan Hospitality does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use fanhospitality.com only with permission of a parent or guardian.
If a ticket is guaranteed, and the ticket is not delivered, Fan Hospitality shall provide a refund equal to 100% of the contracted price for each guaranteed ticket not delivered, unless non-delivery is due to causes beyond our reasonable control, including a shipping error, natural disaster, Act of God, breach of contract, labor controversy, civil disturbance, or armed conflict. If a problem occurs and delivery of an exact ticket location becomes impossible we reserve the right to offer you a comparable ticket at the same or lower price as the contracted ticket. In the rare instance that a ticket purchased by Fan Hospitality for a Customer is later found to have been stolen, counterfeited or reported lost by the original purchaser, and Fan Hospitality has purchased these tickets in good faith, then the user shall be responsible only to refund the full contracted price
Ticket Availability, Cancellations, Refunds, Exchanges
Ticket prices are set by the owners of ticket(s) (“Seller”). Fan Hospitality does not own ticket inventory or set ticket prices. As a result, the ticket prices listed may be substantially higher (or in some cases lower) than the original face value printed on the ticket.
All orders are subject to ticket availability and are not confirmed or accepted until Fan Hospitality has collected and accepted payment from the Customer and issued an Order Confirmation email. Fan Hospitality reserves the right to cancel an order at any time if tickets are no longer available at the price advertised when the Customer placed the order or the seats were mapped incorrectly.
The price printed on the ticket in most cases will not be the same as the purchased price or the cost of the transaction.
There are no refunds, exchanges, or cancellations on any order for any reason.
If an event is cancelled, Fan Hospitality will refund the purchase price of the ticket.
These tickets are in stock at the time of purchase and usually are displayed or marked as being in hand.
Tickets for some events are not obtainable until closer to the event. “Zone Orders” or pre-orders involve tickets that are purchased in advance and are not physically in hand. These orders are taken for general seating locations and you agree to pick them up at a the specified location and time we provide you prior to the event. There is no guarantee as to the date and time tickets will be delivered to you other than prior to the event. Please refer to individual event pages or give us a call for more information.
Shipping and Delivery
All deliveries require a signature. You agree to provide us with a secure delivery location and authorize someone at that address to act as your agent in your absence to accept delivery of the package.
You agree that Fan Hospitality has fulfilled its contractual obligation when tickets are shipped to the address provided by you.
Your refusal to accept a delivery does not constitute a refusal of payment. You agree to be fully responsible for payment if you refuse delivery.
Fan Hospitality is not responsible for any tickets a Customer fails to pick up from the location specified.
Links to third party sites/Third party services
fanhospitality.com may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of Fan Hospitality and Fan Hospitality is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Fan Hospitality is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Fan Hospitality of the site or any association with its operators.
Certain services made available via fanhospitality.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the fanhospitality.com domain, you hereby acknowledge and consent that Fan Hospitality may share such information and data with any third party with whom Fan Hospitality has a contractual relationship to provide the requested product, service or functionality on behalf of fanhospitality.com Customers.
No unlawful or prohibited use/Intellectual Property
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Fan Hospitality or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Fan Hospitality content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Fan Hospitality and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Fan Hospitality or our licensors except as expressly authorized by these Terms.
Third Party Accounts
You will be able to connect your Fan Hospitality account to third party accounts. By connecting your Fan Hospitality account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.
The Service is controlled, operated and administered by Fan Hospitality from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Fan Hospitality Content accessed through fanhospitality.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
We do not market, advertise, or sell any products or services to Restricted Zones. Restricted Zones include Washington State. You agree that you will not use the Fan Hospitality Content accessed through fanhospitality.com in any Restricted Zone.
You agree to indemnify, defend and hold harmless Fan Hospitality, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney’s fees) relating to or arising out of your use of or inability to use the Site or services, any Customer postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Fan Hospitality reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Fan Hospitality in asserting any available defenses.
In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator’s award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney’s fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.
Class Action Waiver
Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH’S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and Fan Hospitality agree otherwise, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. FAN HOSPITALITY AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.
FAN HOSPITALITY AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND. FAN HOSPITALITY AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
Governing Law, Termination/access restriction
Fan Hospitality reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of New York and you hereby consent to the exclusive jurisdiction and venue of courts in the county of New York in all disputes arising out of or relating to the use of the Site, or purchase. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Fan Hospitality as a result of this agreement or use of the Site. Fan Hospitality’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Fan Hospitality’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Fan Hospitality with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the Customer and Fan Hospitality with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the Customer and Fan Hospitality with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.
Changes to Terms
Fan Hospitality reserves the right, in its sole discretion, to change the Terms under which fanhospitality.com is offered. The most current version of the Terms will supersede all previous versions. Fan Hospitality encourages you to periodically review the Terms to stay informed of our updates.